Frequently Asked Questions

Everything you need to know about your favorite blends.

How should I store my loose leaf tea to keep it fresh?

To maintain optimal flavor, store your tea in a cool, dry, and dark place away from strong odors. Our airtight tins are specifically designed to protect your tea from light and moisture.

Does DAVIDsTEA offer international shipping?

Currently, we ship to addresses within Canada and the United States. Shipping rates and delivery times vary based on your location and the selected shipping method at checkout.

What is your return policy for tea and accessories?

We want you to love your steep. Unopened tea and unused accessories in their original packaging can be returned within 30 days of purchase with a valid receipt.

Are your tea blends organic or allergen-free?

We offer a wide selection of organic teas, clearly marked with a logo. While we follow strict cleaning protocols, our facilities handle ingredients like nuts, soy, and dairy; please check individual product labels for specific allergen information.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number. You can also track your package status by logging into your account on our website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and DAVIDsTEA gift cards for both online and in-store purchases.